Shipping & Returns

Shipping costs are calculated and charged at the checkout.

Delivery times

New Zealand:  1-4 days*

Australia:  3-6 days*

Rest of the World: 3-10 Days*

* These are estimates only. We will use all reasonable efforts to ship your order to the address specified in the order. Please ensure your delivery address, email and phone number are accurate to facilitate delivery on time. With the delays we are experiencing due to COVID-19, please allow additional delivery time to receive your products.              

All times above exclude any customs or border control inspections, if and where applicable.

 

Dispatch

We aim to dispatch your order within 1-4 days. Please note that public holidays & weekends can delay the dispatch of your order.

Click and Collect

Last minute shopping? Click and Collect is now available for all Sabelle products for next day pick up at 22 Foster Street, Addington, Christchurch, NZ. Remember to bring proof of ID.

Order tracking

You can track your order in your online Account using the Tracking Number that was emailed to you with your dispatch notification. You can also find your current Tracking Number in your main Account page.

Your main Account page will also let you know what the Status of your delivery is (e.g. pending, dispatched, in transit, out for delivery, delivered).

If your Status says your product has been delivered but you did not receive it, please contact [email protected]

Returns

If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 14 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us.

If goods sent to you are faulty or were sent to you in error, we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

Please contact [email protected] in the first instance if you wish to return your order, and we will do our best to help you out. 

If the item is faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.

We are committed to ensuring that the products you buy from us are consistently produced to our strict quality specification requirements. If your items are faulty, we apologise for the inconvenience. Please contact [email protected]

Items damaged in transit

If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact [email protected]

We request that you please provide a photo and detailed description of the damage. 

The Sabelle Customer Service team can be reached at [email protected]

PLEASE NOTE: Sabelle® reserves the right to change its shipping policies at any time.